Customer Service

Great Customer Service! In Trinidad that is an oxymoron. However I have to admit that I was pleasantly surprised on Monday 5th June.

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There I was harassed and concerned about obtaining my International Visa Travel Card. I had joined a queue. You know how waiting multiplies times. Well… I felt that I had been there for a long, long time.

Just as I got to the top of the line, from almost nowhere, another bank customer rushed to the counter to “ask a question”. I was so annoyed but I kept my peace and waited to see what would be the outcome.

Thankfully, something wonderful happened. Something I hardly ever witness. The attending clerk very politely informed said customer that there was a line and everyone else was waiting to ask a question also.

I was relieved. I really thought that the person would have gotten through by breaking the line and it was a breath of fresh air to encounter fair customer service.

I got through but ended up having to visit another section in the same branch. Again, as I sat awaiting my turn, a hot and bothered woman rushed to the counter, with the look on her face that she was very busy and needed attending to right away.

There was already another customer at the counter, so I told her that she had to take a seat and wait her turn. Her response? “I just want to ask a question.” Well ‘dearie’ that is exactly what I was waiting to do as well. I shrugged and let her be.

The clerk noticed her standing impatiently in the way and addressed her with a pleasant, “Good morning”. That was her cue to rush in and “ask her question”.

Again I was fortunate to witness another moment of impartiality, rightness, courtesy, integrity…call it what you will, I witnessed it and was so pleased.

The clerk very nicely asked her to sit and wait her turn. She sat next to me and sought a sympathetic ear. I usually do lend such an ear but not this time. I could not condone her actions.

Would you believe that I witnessed yet another such incident mere hours later at another financial situation? My, my I just may have to reassess the level of customer service in Trinidad. It seems that slowly the apparently uncaring servers are evolving into people with a conscience and a kind, considerate and gentle disposition.

Kudos to those two financial institutions. My faith in humanity and goodness was nurtured on Monday.

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